“As a passionate design strategy leader, I thrive at the intersection of innovation and business strategy, driving transformative customer experiences across industries. My work has provided me with opportunities to shape products and services that merge the digital and physical worlds, elevating everyday life for people globally. I am a collaborative and empowering leader who leans into democratizing information to upskill her teams.”
Current Role
Senior Manager Design Strategy - Delta Air Lines
Leads CX design strategy at scale, building Delta’s human-centered design practice and cross-functionally embedding service design across digital and physical experiences. Work spans airport journey redesigns, new mobile self-service features, and executive alignment on enterprise CX priorities; connecting strategy, systems thinking, and storytelling to elevate the travel experience.
Affiliations
WDO; Board Member (youngest in 65+ yr history)
Awards and Publications
Top Achiever (top 6% of all Ford employees) - Ford Motor Company - 2021
Innovation Magazine- Quarantined ‘n Chillin' - Summer 2020
Innovation Magazine- MY ID IS SD4PP3ST - Spring 2017
+ Multiple International Design Awards
Education
Savannah College of Art and Design (SCAD)
Service Design B.F.A.
Industrial Design B.F.A.