Nice to
Meet you
I've spent my career asking one question: How do we design every brand touchpoint; physical, digital, human, and then connect them into experiences that work for customers and the people who deliver them?
That question has taken me from launching innovation labs at Ford (where I pioneered human-centered innovation and hold 7 patent applications, 3 awarded, earning Top 1% Achiever recognition), to optimizing global airport operations at Delta Air Lines (where my strategies drove $100M in operational savings while improving customer experience), to now leading end-to-end experience design at OneMain Financial, where I'm scaling service design across the enterprise.
My Hot Takes
Corporate jargon is a waste of everyone's time. If you need an acronym to explain your strategy, your strategy isn't clear enough.
The best leaders make themselves obsolete. I want to inspire people to be better than me, not dependent on me.
Your network is your net worth. Build your personal board of directors. I wouldn't be here without mine.
Diversity isn't a checkbox. I fight for equality across race, age, and gender because homogeneous teams build mediocre products.
AI isn't the enemy. It's a tool. Learn it, use it, and stay curious about how it's reshaping our work.
Design inspiration doesn't live in design. Some of my best ideas come from music, pop culture, and conversations over wine.
Strategy that doesn't ship isn't strategy. It's just expensive PowerPoint.
WHERE I'VE MADE IMPACT
OneMain Financial | 2025 - Present Scaling service design across enterprise operations
Delta Air Lines | 2022 - 2025 Led vision strategy for $100M operational transformations
IBM | 2022 Secured $10M+ in Gen-AI engagements
Ford Motor Company | 2018 - 2022 Top 1% Achiever | 7 Patents
World Design Organization | 2021 - 2025 Youngest in 65+ year history
RKS Design | 2018-2020 Led largest global research project
and more !
TOOLS
Adobe Suite
Microsoft Suite
Miro/ Mural
Figma
A.I. (ChatGPT/ Claude/ Midjourney/ CoPilot)
